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Support
Something not quite right in the house? Here are the most common fixes, plus a direct line to a real person who cares.
Get in touch
A real human reads every message. We usually reply within a day or two.
support@thecluelesshouse.comI can't sign in.
Make sure you're using the same email you signed up with. If you forgot your password, use the reset link on the login page. Still stuck? Email us and we'll get you back inside.
My companion stopped responding.
Try refreshing the page or closing and reopening the app. If Barry, Crowny, or another companion still won't answer, it may be a temporary house hiccup — email us and we'll check the logs.
How do I delete something I saved?
Tap the item, then tap the trash icon or 'Remove.' If you want everything gone, open the Closet and use 'Leave the house' at the bottom — it wipes every note, chat, book, photo, and the account itself. Two-step confirm, no email needed.
Can I use this on multiple devices?
Yes. Sign in with the same email on each device. Your notes, folders, and companion conversations will follow you.
Notifications aren't showing up.
Check your device settings to make sure notifications are turned on for your browser or the installed app. On iPhone, go to Settings > Notifications. On Android, go to Settings > Apps > your browser.
Is my data safe?
Yes. Everything travels over an encrypted connection (TLS 1.2+) and is stored with disk-level AES-256 encryption at rest. Each row is scoped to your account, so the house only hands notes to you when you're signed in. Not sold, not shared, not used to train anything. See the Privacy page for plain-words details.
App version: 1.0.0 · Last updated: June 2026